Jill Glencross Independent Funeral Directors

47 reviews

A family run, independent funeral director in Carlisle, serving the local community with personalised, bespoke funeral arrangements

Latest Verified Reviews

Karen Clifton 16th Jun 2023

We would like to thank Jill Glencross Funeral Directors very much for the warmth, understanding and professionalism shown to us after our Mum passed away. Mum was cared for with the utmost gentleness and respect and we were guided through all aspects of the funeral by Jill and her team. At a time when grief is overwhelming and clear thinking almost impossible, the value of this compassionate and dedicated team is immeasurable. Karen, Diane and family

Karen Grice 5th Apr 2023

This is the 2nd time we have used Jill and can not fault her in any way at all. She goes beyond herself no question or request is to hard and will do anything to help at any time or day of the week. Thank you so much for looking after my mam and dad/ grandma and granddad so well xx

Stephen Candler 5th Apr 2023

The level of care and and service given by Jill and her team was excellent. She went above and beyond her role to make sure everything went smoothly and we didn't have to worry about the details.

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Call: 01228 276931

About Us

Jill Glencross Independent Funeral Director in Dalston, Carlisle offer bespoke funerals to the Cumbria community and surrounding areas. They are available to help 24 hours a day, 7 days a week.

The company was established in October 2018 by Jill Glencross. Jill has 24 years experience in Pathology at the Cumberland Infirmary in Carlisle where she worked closely with the Coroner, Human Tissue Authority and other Funeral Directors. Jill also worked as a Volunteer at Eden Valley Hospice and as a Health Care on the bank at the hospital. Jill and her Team have won many awards in the last three years - New Business of the Year 2020, Employee of the Region 2021 and Number 1 Best Funeral Director in Carlisle 2022.

They offer access to a wide variety of coffins and caskets, from traditional materials through to eco-friendly options like wicker or bamboo coffins. They can help arrange natural or woodland burials, and offer a huge range of bespoke transport options including VW hearses, horse drawn carriages or even a JCB.

Their funeral home in Carlisle has two peaceful and private chapels of rest as well as an arrangement lounge where you can discuss your loved ones funeral in comfort. If you prefer a home visit, that can also be arranged.

As the only NAFD and SAIF Accredited Funeral Director in Carlisle, contact Jill Glencross Independent Funeral Director today to begin arranging the best possible send off for your loved one.

Verified Reviews

Verified Reviews

  • 5 Karen Clifton 16th Jun 2023

    We would like to thank Jill Glencross Funeral Directors very much for the warmth, understanding and professionalism shown to us after our Mum passed away. Mum was cared for with the utmost gentleness and respect and we were guided through all aspects of the funeral by Jill and her team. At a time when grief is overwhelming and clear thinking almost impossible, the value of this compassionate and dedicated team is immeasurable.
    Karen, Diane and family

    Jill Glencross replied
    Hi Karen, thank you so much for taking the time to write this. It was a pleasure to care for you all as a family and also to look after your
    most precious mum. We are always here should you need any help or support xxx
  • 5 Karen Grice 5th Apr 2023

    This is the 2nd time we have used Jill and can not fault her in any way at all. She goes beyond herself no question or request is to hard and will do anything to help at any time or day of the week. Thank you so much for looking after my mam and dad/ grandma and granddad so well xx

    Jill Glencross replied
    Thank you both. It was an honour to care for both Mam and Dad and get to know you all as a family. We are always here for you xxxx
  • 5 Stephen Candler 5th Apr 2023

    The level of care and and service given by Jill and her team was excellent. She went above and beyond her role to make sure everything went smoothly and we didn't have to worry about the details.

    Jill Glencross replied
    Thank you Stephen. I hope you are all doing ok. Give my love to mam xx
  • 5 Sue Lister 5th Apr 2023

    myself and my family would like to say massive thank you for all your help and supporting us on everything you have done for us and looking after our most important man in our life I no one thing ste be very proud of us all,we all send our love and hugs to you all can't thank you enough for your excellent service lots of love to you all xxx 🧡

    Jill Glencross replied
    Ahhh Sue you did Ste so very proud. You all did. Right until the very end you carried out his wishes perfectly xx
  • 5 Kay Hickinbottam 4th Apr 2023

    Jill made the most distressing time of my life so much easier. She has such a personal and relaxing environment to talk in. Jill and her team are most compassionate and supportive. Hiring a landrover hearse, organising flowers including flowers made out of maps and even arranging the wake. She had a calming and caring nature with my son. Asking him about walking infront of his dad's hearse at the crematorium. It was like having an angel taking care of everything. Nothing is too much for Jill and her team. Will always be so grateful.

    Jill Glencross replied
    Oh Kay I was so shocked when Simon passed. Although I had known he was poorly. Bailey was truly amazing and all the final details made Simon's service just perfect. Even his tie!!!! Sending love xxx
  • 5 Scott Walmsley 4th Apr 2023

    At the hardest of times & in difficult circumstances the care & dedication were second to non. Topped off by the most fitting send off. Jill is a special lady who genuinely cares, her staff share her values. 

    Jill Glencross replied
    Thank you Scott. I broke my heart when I took your call and then being poorly before mam's service. She had one of the most amazing services - she would have loved it xx
  • 5 Kerrie Fiddler 4th Apr 2023

    I would not hesitate to recommend Jill Glencross to anyone.  Jill and her staff were kind, thoughtful and so very supportive.  Jill helped us plan the most beautiful service for my mum. I wouldn’t be surprised if she even arranged for it to be a bright, sunny beautiful day.
    If you are ever in the unfortunate situation of needing a funeral director. Look no further.

    Jill Glencross replied
    Thank you for such a lovely review Kerrie. You gave mam the perfect send off and did her very proud xx
  • 5 Gary Ward 6th May 2022

    Jill was excellent throughout the whole process, right from when I first called her and even after the funeral. The whole team were compassionate, and provided all the support that was needed and more. I would highly recommend Jill and her team to anyone that requires this type of service. My family and I can’t thank her enough.

    Jill Glencross replied
    Thank you Gary. I know how difficult Karen's passing was for you all. You know what we are always here for all of you any time. PS I saw you when you pipped before! xx
  • 5 Paddy Lancaster 1st May 2022

    Great service

    Jill Glencross replied
    Thanks Paddy xx
  • 5 Yvonne Harland 1st Apr 2022

    Where do I start…..
    I lost my mum and dad just a year apart - Jill is beyond caring - she looked after me & my loved ones just perfect - so so kind and always there anytime of the day. She goes above and beyond to help you through the hardest time of your life and I’m eternally thankful. 

    Jill Glencross replied
    Hi Yvonne you are very welcome. Dad's passing was such a shock for you all. I'm sure he will be reunited with mum now after missing her so much. You know we are always here for all of you - anytime xxxx
  • 5 Alan Jackson (Junior) 31st Mar 2022

    PHENOMINAL
    # Jill visited us at our home to introduce, express condolences, and help guide us through our possible options
    # June visited soon after and got to know dad and his/our wishes and really helped us to devise a lovely tribute and ceremony for dad as we didn't know where to start
    # Jill, June and Team all very kind, caring, compassionate, with very person centred/empathic approach
    # Outcome was an amazing tribute and ceremony for dad and all Family had commented
    # Honestly can't recommend Jill Glencross and Team enough
    #The biggest Thank You Jill and Team from the Jackson Family Xxx

    Jill Glencross replied
    Oh thank you so much. I will pass this on to June and all of the staff. I am so pleased dad got a perfect send off xxx
  • 5 Joan Langley 25th Mar 2022

    Following the death of my mother, Joyce Ivison we received a most attentive, professional and caring service throughout.
    We can't recommend Jill and her team highly enough.
    Many thanks, Joan & Lawrence Langley.

    Jill Glencross replied
    Oh you are very welcome. Thank you so much for taking the time to write this review. We are always here for you xxx
  • 5 Beverley Somers 24th Mar 2022

    Peter was fantastic in the handling of my husbands funeral. Nothing was to much trouble. Professional, compassionate, respectful , helpful, truly a wonderful service at such a traumatic time. I can t thank you enough x
    Bev x

    Jill Glencross replied
    Oh Bev, thank you so much for this. Mark's passing was such a shock and you were all so amazing at his service. Please know we are always here for you and anything we can do just ask xxx
  • 5 Tracy Craib 24th Mar 2022

    Jill and her team were amazing from start to finish and showed so much compassion when they delt with all the arrangements for the recent funeral of my Dad. Nothing was a bother and were a great support to all my fsmily during this difficult time. Thankyou once again Jill.

    Jill Glencross replied
    You are very welcome. I hope you are all ok. Caring for you all again was a total privilege. I hope mum is ok xxx
  • 5 Denise Boyle 24th Mar 2022

    Jill and her team are amazing, they are loving and caring with the family of a lost loved one and take the best care of our loved ones. If you didn't know Jill before you called on her you will feel like you have known her forever. I lost my dad Dennis (Denny) a year ago this month and we were so pleased we chose Jill and the team for his last journey, amazing people, thank you all ❤️ xx

    Jill Glencross replied
    Thank you Denise. It is very humbling when a family choses us to care for their loved one but to use us again makes us know we did things right. We are forever friends and I feel like we have been friends for a long time. You know we will do whatever we can to help are families. Sending love to you all xxxxx
  • 5 Steve Fearn 22nd Mar 2022

    The sheer professionalism, compassion and care shown by Jill and her team would be very hard to beat in my opinion. In a time of extreme sadness and disbelief Jill and Claire were extremely helpful and sympathetic in their approach to the whole situation. Everything was thought about and executed to perfection.
    I could not recommend more highly. Thank you all once again.

    Jill Glencross replied
    Hi Both, thank you so much. I will pass this on to Claire also. Mum had a beautiful service. Enjoy your break when it comes. Give Julie my love xx
  • 5 Aaron Naisbitt 21st Mar 2022

    Jill's service was fantastic. She took care of everything through a very difficult time and went a above and beyond to make sure the day went off without a hitch. On behalf of my family we can't thank Jill enough for her service and empathy.

    Jill Glencross replied
    Thank you Aaron. Sophie's passing was heartbreaking and so tragic for you all. Mum and you boys did amazing. Sophie had a beautiful send off and you did amazing speaking. I know you are miles away but we are always here for you xxx
  • 5 Kieran Richardson 21st Mar 2022

    Very efficient in a time of help, attentive, caring and impeccable communication before and after. Excellent connections who also provide 5 star service. One of the best local businesses around and an asset to a grieving community. Thank you Jill and the team

    Jill Glencross replied
    Hi Kieran I hope you are all doing ok. Thank you so much for taking the time to write such a wonderful review. I'll be in touch with mum soon and hopefully she will come to our meet up social. I will pass on what you have said to all of the staff xxx
  • 5 Kerrie Allison 20th Mar 2022

    Following the sudden and unexpected death of my dad we contacted Jill who reassured us from the outset that she would deal with everything on our behalf, and she did just that and much more. Her professionalism, empathy and personable approach was so valuable to my family and I, as she helped to navigate us through a devastating time. As well as the 'standard' stuff that needs organised, Jill highlighted things we would never have considered, but these added extras, will now give us lasting memories of my dad forever. Jill is clearly passionate about what she does and has a unique ability to relate to the families she works with, recognising that everyone deals with grief differently and she tailors her service to all the family members affected, in our case this included young children. It has been a number of weeks now since my dad's funeral but Jill still checks in on us, offering her support long after the bill has been paid. That level of ongoing support was never expected but is something I have been incredibly grateful for. I cannot recommend Jill and her team’s services highly enough.

    Jill Glencross replied
    Oh Kerrie thank you so much. Dad’s passing was such a shock and I could totally relate to how you felt and feel. We are always here for you all and always will be. To us losing someone doesn’t end when the invoice is paid. It’s forever and we are here to support you for as long as you need us. Xxx ?
  • 5 Jan Smyth 19th Mar 2022

    Jill has been absolutely amazing. We're so glad that we entrusted Michael into her care. She held our hand (literally) during the darkest time in our life and her professionalism was beyond anything we could have expected. Thank you Jill from the bottom of our hearts 💕

    Jill Glencross replied
    Jan you and Malc are such a lovely couple and I was heartbroken for you at the loss of Mikey. He had an amazing send off and the choir was such a lovely touch. I wish we had met under different circumstances. We are always here for you both and thank you for taking the time to write on here. It helps other families make the right decision xxx
  • 5 Lucy Cottier 17th Mar 2022

    Following the tragic passing of Sophie, Jill was such a great comfort and support. Jill and her team worked so hard to make sure that we had everything in place to give Sophie the best possible send off, one that she deserved. Nothing was too much to ask and Jill went above and beyond any expectations to make sure that we had so much support and comfort in such a difficult time. I can't thank Jill and her team enough for everything they have done. I would definitely recommend Jill Glencross Funeral Directors to anyone as the level of support and professionalism is exemplary and unrivalled.

    Jill Glencross replied
    Hi Lucy, thank you so much for taking the time to write this. What you went through with Sophie was truly heartbreaking and I wish the outcome had been so different for you all. Giving you the time and space you needed to be with her and do what we could I hope gave you some comfort. We are always here for you and you did her proud xxx
  • 5 Matthew Cosgriff 17th Mar 2022

                                                            A Marvellous Service

    Our family made an initial approach to two local funeral directors when my wife was dying and only Jill was willing to reply and answer questions, so we went with Jill.  What a blessing we did.  Jill was able to provide an absolutely professional service along with the personal, human qualities so needed at a time of loss.  We all consider my wife’s funeral as so positive, being uplifting and consoling, well-organised by Jill with the right degree of discreet support from her and her colleagues. Thank you Jill, Peter and team.
     

    Jill Glencross replied
    Thank you so much Matthew. It was an honour and privilege to care for you all, especially Anne. We are always here for anything you need and thank you for taking the time to write this review, it helps people make the right decision xx

Address
Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Karen Clifton 16th Jun 2023

We would like to thank Jill Glencross Funeral Directors very much for the warmth, understanding and professionalism shown to us after our Mum passed away. Mum was cared for with the utmost gentleness and respect and we were guided through all aspects of the funeral by Jill and her team. At a time when grief is overwhelming and clear thinking almost impossible, the value of this compassionate and dedicated team is immeasurable. Karen, Diane and family

Karen Grice 5th Apr 2023

This is the 2nd time we have used Jill and can not fault her in any way at all. She goes beyond herself no question or request is to hard and will do anything to help at any time or day of the week. Thank you so much for looking after my mam and dad/ grandma and granddad so well xx

Stephen Candler 5th Apr 2023

The level of care and and service given by Jill and her team was excellent. She went above and beyond her role to make sure everything went smoothly and we didn't have to worry about the details.

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