Hartlepool Funeralcare

5 Alison Farndale 15th Jan 2024

There are not enough words to tell you of the amazing level of care and service we received as a family on the loss of our loved one. Gavin was professional and so wonderfully kind we will never forget the support we got from him and his team. He made some lovely touches which made everything so personal to us and we all felt that he took the time to get to know us our family and our needs. Nothing was too much trouble. This is exactly the care and support you need when feeling so overwhelmed in your grief. 

5 Ian Dalkin 15th Jan 2024

Very dignified ,helpful and considerate in every way

Thank you for being so professional in every way

IanDalkin.

5 Julia Chapman 10th Jan 2024

Leigh & all the staff at Strathmore house funeral service were very helpful & guided us every step of the way we couldn't be more satisfied with the service they provided thank you to you all

5 Elizabeth O'Neil 8th Jan 2024

Elizabeth was so professional, making an emotional time easier to deal with.
She guided us through all that we needed to do to arrange my mams service with sympathy and understanding.
The day of the funeral went well, everything went smoothly.
Thank you for your help at a difficult time Elizabeth.
Regards
Liz

5 Paul Stephenson 8th Jan 2024

Prepaid funeral. No problems at all. Very nice people to deal with.

5 Gloria White 3rd Jan 2024

I couldn’t of asked for anything better the whole experience was very calm and caring the people looking after me were brilliant both in person and over the phone I felt loved and I can’t thank you all enough Gloria xx 

5 Mavis Davison 2nd Jan 2024

We were looked after from the start. Gavin took his time and guided us through a really difficult time. The whole of the staff showed patients and understanding of our grief and took good care of us. Our celebrant Karen Marshall was a verry kind and caring lady that took her time to bring out of us what we wanted to say about our son Matthew and helped us to get through a really overwhelming day. Excellent seem inadequate for the services provided by all concerned.

5 Lawrence Bage 2nd Jan 2024

Gavan and every body who looked after us were brilliant they are a credit to the company the family are very happy with every thing they did for us THANK YOU XXXX

5 Ian Bolton 8th Dec 2023

The day went effortlessly with the funeral service had absolutel professional service by the director who took care of us and all the other staff 

5 Paul Thompson 5th Dec 2023

Elizabeth was amazing from start to finish. I can’t actually put into words how professional she was. Everything was handled so well and we never had to worry about a thing. Thanks. 

5 Susan Healey 5th Dec 2023

Absolutely amazing service from start to finish they could not have done anymore or been more caring towards mam and the family! Excellent 5 stars 

4 Grahame Norris 5th Dec 2023

Alison was very helpful and thoughtful

4 Mary Clark 27th Nov 2023

The communication between the Funeral Parlour and myself was excellent and they were very sympathetic to my requirements at this difficult time. I would have no hesitation in recommending this firm.

5 Alan Skinner 27th Nov 2023

Dear Co-op Funeralcare Strathmore House, Hartlepool 

I wanted to take a moment to provide feedback on the outstanding funeral services you provided for my mother's funeral.

Overall, I am extremely satisfied with the services and wanted to express my gratitude for the exceptional level of care and professionalism displayed by your team.

From the initial planning stages to the day of the funeral, your staff went above and beyond to ensure that every detail was taken care of.

The guidance and support provided during such a difficult time were greatly appreciated.

The attention to detail in arranging the viewing, service, and burial was truly remarkable.

I also want to commend your staff for their compassion and empathy throughout the process. They were attentive to our needs and ensured that the atmosphere during the service was respectful and comforting.  

The funeral home itself was beautifully maintained and created a serene environment for family and friends to gather and pay their respects.

I would like to extend my thanks to the entire team for their dedication and commitment to making my mother's funeral a memorable and meaningful experience.

Your professionalism and kindness truly made a difference during this challenging time for our family.

Please feel free to share this feedback with your team members. I believe it's essential to recognise and acknowledge exceptional service, as it sets your funeral home apart.

Thank you once again for your outstanding service. Also a very special thank you to Elizebeth and Helen they are so so good at what they do they made my most difficult time bearable and more than helped all our Family Friends and Caregivers celebrate my Mother’s departure. Thank you you’re simply the best.

Warm regards,
Alan Skinner 

5 Stephen Hanson 27th Nov 2023

The service we received from Allison and her team was excellent. I feel Allison went over and above to help me in this sad times. She was very professional empathic and considered to the way I was feeling. Thank you

5 Patricia Wyatt 27th Nov 2023

Excellent, caring service.

5 Julie Badley 27th Nov 2023

It was a very good send off for my mam ill be using these all the time now

5 Linda Lanchester 21st Nov 2023

The service from start to finish was excellent, nothing was to much trouble, a special mention to Elizabeth who was really caring and helpful.

5 Alan Austin 20th Nov 2023

At what is a difficult time for all concerned the staff at Hartlepool helped me make sure that the funeral was all that we could have asked.

5 Peter Travers 17th Nov 2023

Excellent help ang guidance throughout.

5 Susanne Stothart 13th Nov 2023

Couldn't have asked for anything more, we were taken care of with professionalism and understanding. Geraldine and her team took us through the whole process seamlessly

5 Chantelle Butler 8th Nov 2023

such a heartbreaking time was made a little easier by having such a lovely caring, and very sincere team around me. I had never organised a funeral before and genuinely didn’t know where to begin but the funeral director showed me the way and give me the freedom to  give my mam the best funeral and for that I will be forever grateful 

5 Maxine Craig 8th Nov 2023

We have been blown away by the care , compassion, support and attention to detail for my dad’s funeral. All the staff were outstanding. The team dealt with everything with great humanity ,  professionalism and genuine empathy. We always be grateful. 

4 Lynne Wilson 8th Nov 2023

Very professional

5 Annette Turnedge 31st Oct 2023

When I went to sort out my brother's funeral I was greeted with a friendly atmosphere very understanding of my requirements and highly professional.
I couldn't ask for a better service from the funeral care team, absolutely perfect from start to finish