Hartlepool Funeralcare

5 Lynn Natt 23rd Apr 2024

Craig was an absolute star from start to finish. He carried out our wishes perfectly and professionally, just how we wanted them. He was kind and caring, but with a hint of humor that was appreciated. I would 100% recommend Craig and his team for the excellent way mum's funeral was handled.

5 Judith Minto 16th Apr 2024

Everyone involved in the organisation of the funeral were extremely kind, efficient and helpful. Gavin was excellent in everything he said he would do and did. It certainly helped my brother and I to get through it all.

5 Cheryl Jameson 13th Apr 2024

The care and consideration we received was excellent. Everything was taken care of, the service, catering, flowers, everything. It made a difficult time so much easier. Geradine was so kind and helpful and Helen, the Celebrant, was amazing.

5 Patricia McCadden 10th Apr 2024

Extremely sympathetic and helpful made all arrangements so everything went smoothly can’t thank them enough 

5 Peter Bousfield 9th Apr 2024

From the funeral director to the receptionist the professionalism and empathy shown to our family was first class. The team went that extra mile to support us all during a very difficult time…. Thank you! 

5 Gemma Fox 8th Apr 2024

Our funeral director Gavin was second to none, he was patient, compassionate and we felt he went the extra mile. Losing my nan was the most difficult time and making arrangements was tough but Gavin and the team at Strathmore House handled  everything with the utmost dignity and care.

5 Marie Crowe 3rd Apr 2024

Absolutely amazing staff.
Elizabeth did a wonderful job, we could not have asked for anything more. Such kind staff, thoughtful and attentive. Brian was a very kind man who helped us though this sad time.

5 Phillip Watson 28th Mar 2024

Gavin did everything he could to guide us through this difficult time.

5 Michelle Ernst 27th Mar 2024

The only negative comment I have on behalf of myself and my family is the confusion over mums funeral plan. We were made to believe through confirmation from co op funeral care that mum did have a funeral plan. But 3 days prior to her funeral we were then told the funeral plan had been cancelled. This is currently an ongoing investigation.

5 Kimberley Pascoe 25th Mar 2024

Amazing service from the people at strathmore, couldn’t have done anything more for our family in such difficult times.
Thank each and everyone one of you 

5 Graham Youngston 25th Mar 2024

Very happy with everything 

5 Ann Foster 11th Mar 2024

Excellent service. Kept in constant contact. Felt my Mum was well looked after and in safe hands. Lovely building. Staff very professional and helpful. Thank you.

5 Paul Wilson 11th Mar 2024

Very nice and the staff are great really helpful in your time off need really pleasant and understanding 
Thank you very much 

5 Keith Gray 4th Mar 2024

At a very difficult time for myself and family, Gavin and the team at Hartlepool supported us in a very empathetic caring and supportive way, and for that we will forever be thankful, I cannot praise them enough 

4 Annette Mollins 4th Mar 2024

The staff were genuinely sympathetic and helpful to me at this time as I was arranging a non religious funeral from 300 miles away. On a couple of occasions I phoned during office hours but there was no answer which was a bit disconcerting. On the day all went well. The service was held in the chapel at Strathmore House with refreshments upstairs afterwards - absolutely ideal for elderly/disabled mourners (there is a lift).

5 Angela Crawford 26th Feb 2024

The care and attention we received was amazing. All the staff are a credit to your company. Nothing was a bother to them kept us updated on everything.
At such a sad time I felt happy that mam was safe in their care when we went to see mam she looked beautiful which brought comfort that she was out of pain. 
Can’t thank everyone enough for everything 💖Xx

5 Geoff Firth 26th Feb 2024

Very professional and thoughtful throughout.

3 Hazel Davis 19th Feb 2024

On the passing of my father 2022 - direct cremation - I had to phone and find out if the cremation had taken place. Would have expected to have been contacted and told. As it was the first direct Cremation Elizabeth had organised, even though I expressly indicated I would pick up his ashes.
Now my mother has passed away - again first direct cremation for u/k can not remember her name. The same thing. I would pick up my mothers ashes - no call from the funeral home - I had to call and ask if the cremation had taken place.
No service element with this kind of arrangement.
Not happy that I have to ask - not informed on two occasions.

5 James Bryan 5th Feb 2024

Very helpful and respectful. Explained everything in detail with emphasis on being caring. Thank you.

5 Lynda Cross 5th Feb 2024

The service we received was excellent and everyone we had contact with at Strathmore house were very professional and caring

5 Susan Crussell 31st Jan 2024

All the staff were amazing.They looked after us and guided us seamlessly through all the process.
There care and attention to detail was comforting at this awful time for us.
They went out of their way to unite my mum and dad over Christmas which eased some of our major concerns.
They have checked in with us by phone on a few occasions,I can't fault them.

5 Karen Mitchell 29th Jan 2024

Gavin & the team at Co-op Funeralcare, Strathmore House were so supportive. Their guidance & empathy were very much appreciated during this very sad time.

5 Alison Collins 29th Jan 2024

Geradeen and her team looked after all of the arrangements with care and compassion through this very sad time. We cannot fault their service and would highly recommend Hartlepool Funeral Care.

5 David Randall 23rd Jan 2024

Very much a service you can trust, was really placed at ease not only for family but for Mam too, took care of everything, nothing was too much trouble, Thank you Elizabeth and Team

5 Mavis Coverdale 22nd Jan 2024

First class, professional service.