Co-op Funeralcare, Chester-Le-Street

192 reviews

Latest Verified Reviews

Angela Elliott-Hague 27th Feb 2023

Phil was so very helpful. Made an upsetting and difficult time a lot easier to cope with and get through. His attention to detail was 2nd to none. Couldn't have got through this without him or the rest of the staff. They looked after my dad and nothing was too much trouble.

Joanne Crawley 26th Feb 2023

My husband was an HGV driver and it was so important to all the family that his last journey was made on his own truck, Phil and the team at Chester Le Street office were so helpful, thoughtful and respectful.  The team leased with the company my husband worked for to make everything on the day perfect and run like clockwork without having to bother us too much about details.  The team were always pleasant and helpful and made the most stressful time more manageable .  We were put in touch with a celebrant and were promised the best and we certainly got the best, Hilary Bolton visited our home and captured our family spirit perfectly drawing on happiness and positivity and even made sure we were all doing ok after the funeral.   The funeral director Phil was friendly and pleasant from meeting him and reassured us every step of the way, he arranged fingerprints, viewings, our own song to be played and all the logistics of the day.  The staff were immaculately presented as were the vehicles offering a first class image proving we had chosen the best for our loved one.  We had help with our choice of charity and the respect and dignity continued when I collected the ashes and Phil placed the urn in the car and secured for me. We wanted the best and that is certainly what the co op have provided us with , we would not hesitate to recommend them .

Graham Cornish 22nd Feb 2023

My mother had a funeral plan with Co Op Funeral Care, it was very easy to arrange her funeral, also to order flowers and order of service. Kathryn was very friendly and very professional everything went very smoothly. All the staff were very kind and nothing was too much trouble and thanks to Blair for meeting us on a Saturday. They also arranged a lovely celebrant called Samantha Ayre she took a lot of time and trouble to get things right about Mam. They also got in touch quickly to arrange collecting her ashes.

Reviews

Location

Bridgewater House
1 Newcastle Road
Chester-le-Street
County Durham
DH3 3TS

Open map

About Us

As Co-op Funeralcare, Chester-Le-Street is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.

If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.

Co-op Funeralcare, Chester-Le-Street is an ethical, member-owned funeral director in County Durham. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.

Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Chester-Le-Street can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.

Their Chester-Le-Street funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.

As well as providing funeral services in Chester-Le-Street, Co-op Funeralcare, Chester-Le-Street take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.

During weekdays, Co-op Funeralcare, Chester-Le-Street in County Durham is open from 10:00 - 14:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.

Telephone Co-op Funeralcare, Chester-Le-Street today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.

If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.

Verified Reviews

Verified Reviews

  • 5 Angela Elliott-Hague 27th Feb 2023

    Phil was so very helpful. Made an upsetting and difficult time a lot easier to cope with and get through. His attention to detail was 2nd to none. Couldn't have got through this without him or the rest of the staff. They looked after my dad and nothing was too much trouble.

  • 5 Joanne Crawley 26th Feb 2023

    My husband was an HGV driver and it was so important to all the family that his last journey was made on his own truck, Phil and the team at Chester Le Street office were so helpful, thoughtful and respectful.  The team leased with the company my husband worked for to make everything on the day perfect and run like clockwork without having to bother us too much about details.  The team were always pleasant and helpful and made the most stressful time more manageable .  We were put in touch with a celebrant and were promised the best and we certainly got the best, Hilary Bolton visited our home and captured our family spirit perfectly drawing on happiness and positivity and even made sure we were all doing ok after the funeral.  
    The funeral director Phil was friendly and pleasant from meeting him and reassured us every step of the way, he arranged fingerprints, viewings, our own song to be played and all the logistics of the day.  The staff were immaculately presented as were the vehicles offering a first class image proving we had chosen the best for our loved one.  We had help with our choice of charity and the respect and dignity continued when I collected the ashes and Phil placed the urn in the car and secured for me.
    We wanted the best and that is certainly what the co op have provided us with , we would not hesitate to recommend them .

  • 5 Graham Cornish 22nd Feb 2023

    My mother had a funeral plan with Co Op Funeral Care, it was very easy to arrange her funeral, also to order flowers and order of service.
    Kathryn was very friendly and very professional everything went very smoothly.
    All the staff were very kind and nothing was too much trouble and thanks to Blair
    for meeting us on a Saturday.
    They also arranged a lovely celebrant called Samantha Ayre she took a lot of time and trouble to get things right about Mam.
    They also got in touch quickly to arrange collecting her ashes.

  • 5 Elizabeth Knight 21st Feb 2023

    From first contacting the team through to the end I felt as though I was dealt with in a very  personal and humane way. Everyone was very helpful and were at great pains to make me feel that my loved one was being dealt with with dignity and love 

  • 5 Henry Hall 20th Feb 2023

    Very helpful and accommodating. Would definitely recommend using the co-op to friends and family.

  • 5 Glenn Johnson 20th Feb 2023

    Co op funeralcare were very professional and respectful. I cannot speak highly enough of "Phil" and the Celebrant Debora who dealt with all of our needs & made a very difficult time an easier and memorable experience.

  • 5 Susan Dunn 14th Feb 2023

    The Co-op funeral service are extremely professional. The service we received was excellent. Kathryn and her team were caring and professional. Kathryn advices and guided us every step and gave us comfort. 
    Thank you for your kindness and support.

  • 5 Michelle Marie Hall 13th Feb 2023

    They made myself and my family feel at ease it was very professional and high standard

  • 5 Liz Brookman 6th Feb 2023

    From the start when my Dad died I found the co-op to be helpful,caring and felt very supported.
    Phil was amazing he kept me informed and rang me regularly.
    My Dad used them when my Mum died 3 years ago and he felt the same.
    It's so important to know people really care about you and your loved one that has died.
    I will look back on what was a very hard situation for me but is was definitely made easier by Phil & the rest of the staff at chester-le-street Co-op.

  • 5 Alan Smith 30th Jan 2023

    Staff were supportive, efficient and kind

  • 5 Peter Dawes 23rd Jan 2023

    We both feel that the service provided was both professional and yet very personal too.
    Nothing was too much trouble and the day itself was extremely dignified and a very fitting sendoff for our uncle.
    Would highly recommend and will be using their services again.

  • 5 John Elliott 16th Jan 2023

    Excellent service, nothing was a bother for Phil

  • 5 Deborah Reeman 16th Jan 2023

    Excellent service .
    Sensitive , professional and caring .

  • 5 Sheila Slater 3rd Jan 2023

    Kind, considerate & compassionate . Thanks

  • 5 Rachel Jones 3rd Jan 2023

    From the initial telephone call to advise they had received the funeral plan notification, the care and support that was received by our family was outstanding. 

  • 5 Gary Taylor 3rd Jan 2023

    Excellent professional service from the Chester le Street team throughout. Highly recommended.

  • 5 Allison Kingston 3rd Jan 2023

    First class handling from the off. Well done to Phil and his team. Highly recommended

  • 5 Nigel Stewart Dunabin 19th Dec 2022

    Coop Funeralcare, Chester-le-Street provided us with professional, efficient and caring service. They answered all of our questions promptly and were very helpful and sympathetic. Everything went according to plan on the day of the funeral and we are grateful for everything they did for us.

  • 5 Lynda Beveridge 19th Dec 2022

    Excellent in all aspects.

  • 5 John Elliott 12th Dec 2022

    From start to finish the service could not be faulted, sincere and caring in our time of grief 

  • 5 Rachel McGuinness 5th Dec 2022

    Phil was fantastic and made everything much easier for me. Thank you 

  • 5 Beryl Ringland 1st Dec 2022

    Very sympathetic professional & thoughtful meet all our needs 

  • 5 Linda Anderson 28th Nov 2022

    Very friendly helpful and understanding service. Thank you for helping me at this sad time.

  • 5 John Howe 28th Nov 2022

    The service and support received was exceptional

  • 5 Margaret Robson 22nd Nov 2022

    Excellent service all round. A special thanks to Kathryn. 

Address
Bridgewater House
1 Newcastle Road
Chester-le-Street
County Durham
DH3 3TS

Open map

Latest Verified Reviews

Angela Elliott-Hague 27th Feb 2023

Phil was so very helpful. Made an upsetting and difficult time a lot easier to cope with and get through. His attention to detail was 2nd to none. Couldn't have got through this without him or the rest of the staff. They looked after my dad and nothing was too much trouble.

Joanne Crawley 26th Feb 2023

My husband was an HGV driver and it was so important to all the family that his last journey was made on his own truck, Phil and the team at Chester Le Street office were so helpful, thoughtful and respectful.  The team leased with the company my husband worked for to make everything on the day perfect and run like clockwork without having to bother us too much about details.  The team were always pleasant and helpful and made the most stressful time more manageable .  We were put in touch with a celebrant and were promised the best and we certainly got the best, Hilary Bolton visited our home and captured our family spirit perfectly drawing on happiness and positivity and even made sure we were all doing ok after the funeral.   The funeral director Phil was friendly and pleasant from meeting him and reassured us every step of the way, he arranged fingerprints, viewings, our own song to be played and all the logistics of the day.  The staff were immaculately presented as were the vehicles offering a first class image proving we had chosen the best for our loved one.  We had help with our choice of charity and the respect and dignity continued when I collected the ashes and Phil placed the urn in the car and secured for me. We wanted the best and that is certainly what the co op have provided us with , we would not hesitate to recommend them .

Graham Cornish 22nd Feb 2023

My mother had a funeral plan with Co Op Funeral Care, it was very easy to arrange her funeral, also to order flowers and order of service. Kathryn was very friendly and very professional everything went very smoothly. All the staff were very kind and nothing was too much trouble and thanks to Blair for meeting us on a Saturday. They also arranged a lovely celebrant called Samantha Ayre she took a lot of time and trouble to get things right about Mam. They also got in touch quickly to arrange collecting her ashes.

Reviews
Crematorium
Cemetery
  • Birtley Crematorium

    Birtley, DH3 1PQ

  • Saltwell Crematorium

    Gateshead, NE9 6DT

  • Mountsett Crematorium

    Stanley, DH9 9JP

  • Durham Crematorium

    Durham, DH1 3TQ

  • Sunderland Crematorium

    Sunderland, SR4 7RS

  • Pelton Cemetery

    Chester le Street, DH2 1NH

  • Chester-le-Street Cemetery

    Chester le Street, DH3 3NN

  • Great Lumley Burial Ground

    Chester le Street, DH3 4JJ

  • Birtley Cemetery

    Gateshead, DH3 1PQ

  • Sacriston Cemetery

    Durham, DH7 6JP

  • Houghton Cemetery

    Sunderland, DH5 8NX

  • Stanley Cemetery County (Stanley)

    Stanley, DH9 0PS

  • Hetton Cemetery

    Sunderland, DH5 9PJ

  • Belmont Parish Cemetery

    Durham, DH1 2QR

  • Saltwell Cemetery

    Gateshead, NE8 4TA

  • Heworth Burn Cemetery

    Gateshead, NE10 0PE

  • Langley Park Cemetery

    Langley Park, DH7 9UT

  • Ushaw Moor Cemetery

    Ushaw Moor, DH7 7LJ

  • Castletown Cemetery

    Sunderland, SR5 3EP

  • Ludworth Road Cemetery

    Durham , DH6 3BB

Update

Prices vary by time and day of week