Thatcham Funeralcare, 31A The Broadway

4 Lesley Hargan 10th Apr 2024

Very careing and kind can’t wish for more

5 Dawn Hawkett 8th Apr 2024

Everything went smoothly 10 out of 10 

5 Anne Allison 12th Feb 2024

I found everyone I met at Thatcham Funeral Care excellent. Your branch in Tadley was equally helpful. The director on the day (Mike Allison's Cremation 6.2.24) was just wonderful - thank you Jo. Kindest regards to all. (Leanne ,Katie, and Jo. Anne Allison

5 Sarah Flanagan 29th Jan 2024

Highly recommend excellent service from start to finish 10/10 Thank you Jo and Leanne 

5 Nina Hopkinson 14th Jan 2024

From us visiting to book the funeral to attending the whole process was carried out with professionalism and care. Jo has been particularly supportive to me and the family and I can highly recommend your services when needed at a very stressful time.

5 Stephen Muttram 2nd Jan 2024

The team at Thatcham Funeralcare were very thoughtful and diligent with every aspect of the funeral. Everything went just as planned, so we are very grateful to the team.

5 Dean Weight 18th Dec 2023

Totally professional service very kind and caring nothing was too much trouble

4 Helen Thomson 11th Dec 2023

Very quick at replying to any questions we had and the order of service was lovely

5 Sue Wykes 11th Dec 2023

The funeral was extremely well done and very personal to Mum. Jo was discreet and professional with one of my family contacting me to state how friendly she was.
Everything was done according to our wishes and was checked with me and my brother before proceeding.

Thankyou.

5 Jennifer Chamberlain 28th Nov 2023

Mums funeral was lovely thank you Kate 

5 Derek Wakeford 13th Nov 2023

Everything went smoothly on the day and the staff were friendly and helpful with the planning and preparation.

5 Lesley North 8th Nov 2023

All your colleagues, was very thoughtfully and caring.

5 Kerry Scudder 8th Nov 2023

I cannot praise the staff at this funeral company enough . Amazing support through all the difficult process. Kind and caring . Would highly recommend
Thank you

5 Kim Bateman 9th Oct 2023

Very friendly, helpful staff who made all the arrangements, nothing was too much trouble and the service itself went very smoothly.

4 Eric Webb 28th Sep 2023

Everything was very good

5 Clare Ramagge 26th Sep 2023

Leanne who managed the whole process of my Mother's funeral was both very professional and caring in supporting my family through this sad time. From her guidance through options to helping put in place personal touches, we are hugely grateful to the whole team for making it a really good send off for Patricia. We highly recommend Thatcham Funeralcare.

3 Jill Self 19th Sep 2023

They corseted me a lot of stress, by taking my dads headstone without permission, there were lots of little hip ups on the way   And for the victor he was shocking 

5 Janet Starrs 11th Sep 2023

Very good care done everything we wanted cannot fault them

2 Graham Parsons 11th Sep 2023

The actual service was fine. However the attention to detail from the office staff & the lack of communication between themselves was poor. Also the phone calls from CO OP trying to sell "other services" was most unwelcome. "CO OP IT'S WHAT WE DO", yes poorly.

2 Ann Clarke 29th Aug 2023

There are things that need some attention. 
The web site needs updating so that visitors do not visit 31a  as directed on the web. They  then do not get a response because in fact you have moved next door.There is a notice on the door  but there is still confusion
There needs to be someone in the office at all times and someone to answer the phone at all times. To be put through to another branch should not be necessary and to have to be put through to a call centre in Manchester is not acceptable. It is obvious to me that the organisation is under staffed

More explanation should be given about what is included in the plan chosen. The cheaper option  is too basic and does not even include the printing of the service sheets.There seems to be no flexibility between the two options because of policy
This means that it is difficult to plan the occasion to suit the  individual needs.The contact sheets for organising your own flowers is not up to date as some of them no longer exist.

When visiting the office one should always be offered a seat which is common courtesy. As an elderly person I would have appreciated that.

I did not meet the person  (Darren)who was to be in charge at the crematorium  until the actual day.I would have been more confident had I met him before. He should have had his jacket cleaned before the occasion as it was grubby.

Apart from all that the service went as I expected -- but then I had planned it
The task was completed  in a timely fashion

5 Emma Fox 29th Aug 2023

Absolutely outstanding service

5 Martyn Kemp 31st Jul 2023

Leanne went above and beyond to help us as a family in a horrible situation, but Leanne really put our minds at rest ans we would highly recommend this company 

5 Teresa Smith 31st Jul 2023

Very respectful & professional 

4 Christine Ballard 24th Jul 2023

Very caring and supportive at a difficult time. We were kept informed and any questions answered quickly. 
Would definitely recommend them 

5 Sally Hawkins 24th Jul 2023

I am so pleased with the way the funeral girls treated us with Justin's funeral, they was very kind, understanding and answered any questions that I asked. I would recommend them to anyone. I can not remember the young lady who was dealing with the arrangements first, but she was amazing. She was on leave on the day of the funeral, and the next lady was fantasticas well. Sally Hawkins, partner of Justin Pottinger-Smith.