Co-op Funeralcare, Tilehurst

5 Edward Heard 31st Jul 2023

I could not have wished for a better service
From start to finish
The level of professionalism on the day of the service was exemplary
Nothing was too much trouble

5 Trudie Maidment 24th Jul 2023

I can’t praise Beth and Alistair enough.  They made a very emotional time very easy and stress free.  Thank you so much 

5 Barry Cook 10th Jul 2023

Beth was great and helped me through the process with great kindness and sensitivity.

5 Jane Tipper 20th Jun 2023

Everything was as we had planned. Brilliant service all round.
Many thanks.x

5 Julia Nikomanis 20th Feb 2023

We were very well supported with planning the funeral needs of our late mum. The staff were professional warm and welcoming.

5 Alan Campbell 20th Feb 2023

Everything exactly as we asked for outstanding service from the CoOp 

5 Brian Halvorsen 20th Feb 2023

At first not a good start as no one knew where my mum was, and they lost her. really distressing. After speaking to Simon who works at Reading he was magnificent and helped, Diane who also works at Reading same again very professional. The female director who was in the car with my mum on the day of her funeral was absolutely outstanding and gave me love a care which I needed. Reading as a team very caring. Your call centre at Manchester needs a lot of work and training you can’t have people working in this environment and not have a care in the world. As I said co-op lost my mum and took 2 hours to find her, I wanted to speak to a manager as this was so distressing they told me she was too busy to talk to me. Reading branch outstanding but for your call centre very very bad, if some one wants to call me I am on 07889676197 darren 

4 Richard Davis 31st Jan 2023

Once we actually managed to register Dad's death and get the green burial form, everything was great and the staff at the Reading branch lovely, with a special mention for Alastair who was the perfect mix of friendliness, efficiency and professionalism, but up until then, it was quite stressful for my 88 YO mother .

Dad had pre-purchased a plan some 10 years ago so we had a number to call, Co-Op's ( I assume out-sourced?) central call-centre operatives who we initially had to deal with were less than great, and certainly not what I would have hoped for at this time. The real negative though was the Co-Op company policy of not being able to arrange the meeting and dates for anything until after the registrar appointment has happened and that green form has been received made it a more stressful time than I would have hoped, as our local council is booking 2-3 weeks ahead for appts to register a death, and the crematorium, churches, hotels, etc also, of course, have lead-times after that.
Thankfully through persistence, we managed to get an earlier cancellation appointment with the council to register, but it was quite a stressful period for my mother and this Co-Op policy ( the registrar told us no other undertaker has it) has caused Mum re-consider who she is purchasing her funeral plan from- a great shame as the actual local staff " on the ground" at the Reading branch are fabulous. 😔

5 Trudy Duncton 3rd Jan 2023

When we viewed Mum, she looked lovely as if she was asleep. Everyone was very respectful and talked us through everything. They went out of their way to make sure everything went well. We are all very grateful to all at the Co-op and would like to thank you all very much

5 Susan Jones 3rd Jan 2023

Thank you all xx

5 Alison Rosier 3rd Jan 2023

I have never met such kind, sensitive staff, whether it be communicating over the phone or meeting in person, everyone was amazing.
Diane who went through arrangements,, Alistair and the young lady with him who met us at the crematorium whose name I can't recall, and the two young men who took my dad into the Co-ops care from his home late in the night.....
Everyone has been so thoughtful and caring.
My family and I are so very grateful.

5 Yvonne Singleton 19th Dec 2022

I cannot rate them highly enough, they were so kind, and caring, nothing was too much trouble.

4 Lorraine White 12th Dec 2022

Contacting bu phone not always easy otherwise excellent

5 Catherine Mee 26th Nov 2022

Thanking everyone involved Diane, Toni-Ann, Alistair and our 2 drivers were amazing. So much support throughout. Definitely would use the service again

5 Stephen Franklin 14th Nov 2022

Myself and my children were very impressed with the service you provided us with.We would like to thank Diane Allison for the professional job that she did,and also she was very caring.On the day of the funeral,Alistair also did the same.Thank you very much from the Franklin Family.

5 Dawn Phillips 5th Oct 2022

As a family and having not done this before, we were very grateful for the help and support that was given from start to finish. Everyone was very understanding and very thoughtful. 

5 Mena Francis 4th Oct 2022

Thank you all for being so professional yet compassionate from start to finish. Nothing was too much to ask of you all and the day went very smoothly with many comments on how special a send off it was for our Dad.

5 Julie Clements 3rd Oct 2022

This is the first time my family and I have had to deal with arrangements for a funeral. Diane and the team have been absolutely fantastic. At such an awful time, they have been very, compassionate, professional, pointing us in the right direction every step of the way. Most of all, Diane especially has been so wonderful regarding our Mum. She has been nothing but very kind, caring and  very respectful and we will be forever grateful for her for that. What a wonderful person you are Diane. Also Kevin and Simone who have also been truly amazing. Thank you so very much co op team. Julie 

5 Ryan Clift 3rd Oct 2022

The day went absolutely perfect for my wife thank you 

5 Susan White 7th Sep 2022

The Co-op Funeralcare Tilehurst’s service is outstanding. A special mention must go to Elizabeth Woodray, the funeral arranger. Her care and attention to detail was incredible.

She was exceptionally thoughtful and respectful in her handling of my sister’s wishes and matched the celebrant perfectly to my family and my sister. So many funeral guests said what an amazing service it was and asked whether the celebrant was a family friend. 

My family shall forever be grateful for the care, respect and love shown to us by Elizabeth and her team at the Co-op Funeralcare Tilehurst. 

5 Ray Lloyd 30th Aug 2022

Verge professional

5 Sylvia Will 27th Aug 2022

They were very respectful to all our wishes.
All went extremely well.

The only thing was we had to take the earth from small plastic bag as opposed to a small basket which they had obviously forgotten to bring.
But they did apologize.

5 Joanna Cole 23rd Aug 2022

Elizabeth, at the Tilehurst branch of Co op Funeral Care, was absolutely fantastic. She was so supportive of me and my Mum. She worked so hard for us. I felt like my Dad was in safe hands. Elizabeth respected what we wanted and I feel she is completely trustworthy. I would recommend Elizabeth and this branch highly. 

5 Vipul Patel 23rd Aug 2022

Coop Funeral Care were so kind and caring.  They made the whole process so easy.  Elizabeth at the Tilehurst branch was simply wonderful. Darren was our Funeral Director on the day and he was brilliant as well.  I would highly recommend Coop Funeral Care.

4 Patricia Morgan 22nd Aug 2022

Prior to getting an excellent service from Tilehurst
Before was very disappointing local branch was unavailable to answer phone all day
After many calls put through to southampton
And Manchester 

 branches .My husband was at home for  six hours waiting to be taken away by a delightful lady name Elizabeth 
So it was a very difficult day, 
Very disappointed with the service